FREQUENTLY ASKED QUESTIONS

We are located in Puerto Vallarta, in the North Hotel Zone, see the location map here.

Yes, the hotel has Wi- Fi internet access in all common areas.

The hotel's direct number is: +52-322-226-2712

Yes, our Kid's Club offers a complete program of activities and games that will surprise and educate the little ones always under the supervision of our trained staff.

Yes, you can ask for information about costs at the reception desk.

We provide 110 volt outlets in each room, if you need a different outlet, you will need an adapter. Please note that a clothes iron and hair dryer is provided in each room, so you can check that off your list.

If you are planning to leave the property for shopping and sightseeing, we recommend that you bring some cash as some stores do not accept credit cards or traveler's checks. You can exchange dollars directly at the front desk. Most places in Mexico accept dollars, but keep in mind that you can receive change in the local currency. It is also advisable to bring small bills to tip the airport baggage handlers and airport drivers outside the hotel.

Yes, in addition to bath towels in your room, you will find towels in the swimming pool at no additional cost using the card provided upon arrival. You can use as many as you want.

No, we do not have a disco service.

Yes, lounge chairs in our pool area are included.

The family concept is aimed at offering activities and services for all age groups, from babies to teenagers, with the aim of providing an unforgettable stay for all members of the family. See l to information from the hotel as the activities and services vary each day.

Yes, laundry service is available at an additional cost. You can find the price list in the brochure that will be in your room.

No, but we have an external medical service 24 hours a day, which gives consultation in the hotel facilities. The charge and cost of the service is directly with the provider.

No, pets are not allowed.